Staycasino Terms & Conditions

1. About these Terms

These Terms & Conditions form an agreement between you and the operator of Staycasino. They apply to your access to and use of the Staycasino website, account area, games, payment functions, promotions and any related services. By accessing the website or using a service, you confirm that you have read, understood and accepted these Terms. If you do not agree with any part of them, you must not use the website or its services.

Additional rules may apply to particular games, promotions, payment methods or features. Those rules will be made available where relevant and are incorporated into these Terms. If a specific rule conflicts with a general provision in these Terms, the specific rule will generally apply to the relevant service or promotion.

Staycasino may update these Terms from time to time to reflect changes to the website, services, applicable law, regulatory expectations or business practices. The latest version will be published on the website. You should review the Terms regularly. Continued use of Staycasino after an update is published may constitute acceptance of the revised Terms.

Eligibility and lawful use

You may use Staycasino only if you are legally permitted to do so in the place where you are located. You are responsible for checking the gambling laws that apply to you before registering or playing. You must meet any applicable minimum-age requirement and must not use the services if online gambling is prohibited for you or in your location.

You must not access Staycasino from a jurisdiction where the relevant services are unavailable or unlawful. We may restrict or refuse access where required by law, regulatory obligations, risk controls or responsible gambling procedures. Using tools or technical arrangements to disguise your location, identity or eligibility is not permitted.

2. Accounts, identity and security

To use certain services, you may need to create a personal account and provide accurate, current and complete information. You must keep your account information up to date and tell us if any important details change. Information may be checked before, during or after registration, including for age, identity, location, payment ownership, fraud prevention and compliance purposes.

You may have only one account unless we expressly allow otherwise. An account must be used only by the person in whose name it is registered. You must not sell, transfer, rent, share or otherwise provide access to your account to another person. You are responsible for keeping your login details confidential and for all activity carried out through your account, unless you have promptly reported unauthorised access.

• Choose a strong password and do not reuse it for unrelated services.
• Do not disclose your password, security codes or other account credentials.
• Log out after using Staycasino on a shared or public device.
• Notify Staycasino promptly if you suspect that your account has been compromised.
• Do not permit another person to deposit, play or withdraw using your account.

We may suspend, restrict or close an account where information cannot be verified, where there is suspected fraud or misuse, where these Terms have been breached, or where action is necessary to meet legal, regulatory or responsible gambling obligations. We may also request documents or further information before allowing continued use of an account or processing a transaction.

Account closure

You may ask to close your account at any time, subject to any outstanding checks, transactions or legal requirements. Account closure does not remove obligations that arose before closure. If an account is closed or suspended, you must not create or use another account to avoid the restriction without prior permission.

3. Deposits, play and withdrawals

You may deposit funds only through payment methods made available on the website and only where you are authorised to use the relevant payment account or instrument. Deposits must be made in your own name unless an alternative arrangement has been expressly approved. Third-party deposits may be rejected, reversed or subject to additional verification.

You are responsible for checking transaction details before confirming a deposit, wager or other instruction. Once a transaction has been accepted, it may not be capable of cancellation. We may decline or delay a transaction where required for security, verification, technical, legal or compliance reasons. Any displayed balance is subject to reconciliation and correction of errors.

You must have sufficient cleared funds before placing a wager. A wager may be void, adjusted or rejected if it was accepted in error, affected by a technical problem, made in breach of these Terms or otherwise requires correction under applicable rules. Game outcomes are determined by the relevant game system and its recorded results, subject to investigation of suspected malfunction or irregular activity.

Withdrawal requests may be subject to identity, payment and account checks. Funds may be returned, held or processed using an appropriate method where the original payment method is unavailable or unsuitable. Processing times can vary depending on the method used, verification requirements, banking arrangements and circumstances outside Staycasino's reasonable control. You should not treat an account balance as a bank account or use the services as a way to transfer funds to another person.

Errors, misuse and prohibited activity

You must not interfere with the website, games, payment systems or security measures. Prohibited activity includes using bots, automated software, scripts, collusion, fraudulent payment methods, stolen credentials, money laundering techniques, manipulation of game results or attempts to exploit a technical error. You must not upload malicious code, overload the website or take action that could damage the service or other users.

If we identify an error, suspicious conduct or a breach of these Terms, we may investigate, cancel affected transactions, suspend access, withhold or recover funds where legally permitted, and take any other appropriate action. We may provide information to relevant authorities or service providers where necessary to prevent crime, fraud or harm.

4. Responsible gambling, privacy and general conditions

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with funds you can afford to lose. Set personal limits, take regular breaks and avoid gambling when you are distressed, under the influence of alcohol or substances, or trying to recover previous losses. Never borrow money to gamble.

Staycasino may offer responsible gambling tools and support options, which may include deposit limits, time reminders, activity information, temporary breaks and account exclusion. These tools may have different activation periods or operating conditions. If gambling is causing concern, use the available controls, stop playing and seek independent support from an appropriate Australian gambling-help service.

Privacy and communications

Personal information is handled in accordance with the Staycasino Privacy Policy. We may collect and use information to provide services, verify identity and eligibility, process payments, improve the website, manage risk, meet legal obligations and communicate with you. You are responsible for ensuring that the contact information linked to your account is accurate.

You may receive service messages relating to account activity, security, transactions, legal notices or responsible gambling. Marketing communications may be subject to your preferences and applicable law. You should not rely on a message as confirmation that a transaction has completed unless the transaction is shown as completed in your account or otherwise confirmed through the website.

Website availability and intellectual property

We aim to keep Staycasino available and accurate, but continuous or error-free access cannot be guaranteed. The website may be changed, suspended or unavailable because of maintenance, technical issues, network problems, security events, third-party services or circumstances beyond reasonable control. You should not attempt to use the service while it is unavailable or where an error is displayed.

Unless stated otherwise, the website, text, graphics, branding, software and other content are owned by or licensed to Staycasino and are protected by applicable intellectual property laws. You may use the website for personal, lawful purposes only. You must not copy, modify, reproduce, distribute, publish, reverse engineer or commercially exploit any part of the website without permission.

Complaints and applicable law

If you have a question, transaction concern or complaint, please use the support channel made available on the Staycasino website. Provide enough information for the matter to be reviewed, while avoiding the transmission of unnecessary sensitive information. We may ask for further details and will assess complaints according to our procedures and applicable requirements.

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law. Subject to those mandatory rights, access to Staycasino is provided under these Terms and may be subject to applicable Australian laws and any required jurisdictional rules. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate.

These Terms, together with the Privacy Policy and any applicable game or promotion rules, represent the terms governing your use of Staycasino. By continuing to use the website, you confirm that you understand the importance of these conditions and agree to comply with them.