Cookies Policy

About cookies

Cookies are small text files that a website may place on your computer, mobile phone, tablet or another internet-connected device. They allow the website to recognise a device or remember information about a visit. Cookies do not normally contain information that directly identifies you, but information connected with a cookie may be associated with personal information where this is permitted and necessary.

Staycasino may use cookies, web storage, pixels, tags, scripts and similar technologies. In this policy, we refer to these technologies collectively as cookies. They may be placed by Staycasino or by carefully selected service providers that support website operation, security, performance, analytics or communications.

Cookies can be session cookies or persistent cookies. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The period for which a cookie remains may depend on its purpose, your browser settings and the settings of the relevant service.

Some cookies are first-party cookies, meaning they are set by the website you are visiting. Other cookies are third-party cookies, meaning they are set by a service provider operating on or through the website. Third-party services may use cookies in accordance with their own privacy information, as well as any choices or controls made available through the website.

How cookies may be used

The cookies used on the Staycasino website may vary over time as the website, technology and services develop. Depending on the circumstances, cookies may be used for the following purposes:

• Strictly necessary functions, such as enabling pages to load, maintaining a secure connection, supporting account access and preserving essential settings during a visit.
• Security and fraud prevention, including helping to identify unusual activity, protect accounts, reduce abuse and support the integrity of the website and its services.
• Functionality, such as remembering preferences, language selections, display choices or information that makes a return visit more convenient.
• Performance and analytics, such as understanding how visitors use pages, identifying errors, measuring website performance and improving navigation or content.
• Communications and marketing, where permitted, such as measuring the effectiveness of campaigns, limiting repeated advertisements and helping to provide information that may be more relevant to your interests.
• Compliance and record keeping, including supporting age, identity, location, safer gambling, legal and regulatory processes where applicable.

We may also use information collected through cookies in an aggregated or de-identified form. This can help us understand general website trends without using the information to identify a particular visitor. We do not treat cookies as a guarantee that a person is eligible to use any gambling service, and cookie information does not replace any required verification or compliance process.

Essential cookies

Essential cookies support the basic operation, security and availability of the website. They may be required for features such as moving between pages, accessing secure areas, remembering consent choices or preventing harmful activity. Because these cookies are needed for core functions, they may not be removable through every preference tool. You may be able to block them through your browser, but doing so can prevent parts of the website from working correctly.

Optional cookies

Optional cookies may support analytics, personalisation, advertising or other non-essential functions. Where required by applicable law, Staycasino will request consent before using relevant optional cookies. You can change your preferences using the available cookie controls or through your browser settings. Changing your preferences may not remove cookies that were already placed on your device; those cookies may need to be deleted separately.

Your choices and browser controls

When you first visit the website, you may be shown a cookie notice or preference tool. This may allow you to accept optional cookies, reject them, or select particular categories. The options available may depend on your location, the website version you are using and the technologies active at the time.

You can usually control or delete cookies through your browser settings. Most browsers allow you to view stored cookies, block cookies from particular websites, block third-party cookies, delete cookies when the browser closes, or refuse cookies generally. Browser controls differ, so you should refer to your browser's help information for instructions.

You may also be able to manage some advertising preferences through settings offered by your device, operating system or relevant advertising service. These controls are not always available for every technology and may not prevent all advertising. If you use more than one browser or device, you may need to set your preferences separately on each one.

If you block or delete cookies, some website functions may not operate properly. You may be signed out of secure areas, lose saved preferences, receive less relevant information, or need to repeat selections. Blocking cookies may also affect security checks, responsible gambling tools and other features that rely on remembering information during a visit.

Cookie choices are separate from your browser's general privacy settings and from marketing communication preferences. For example, disabling marketing cookies may not unsubscribe you from communications you have separately agreed to receive. You can use the relevant unsubscribe or preference options provided in those communications, where available.

Privacy, third parties and policy updates

Information collected through cookies may include a device identifier, IP address, browser type, operating system, pages viewed, approximate location, visit times, referral information and interactions with website features. The information collected depends on the cookie and the settings applied. Staycasino may use this information for the purposes described in this policy and in the Staycasino Privacy Policy.

Some service providers may process information on behalf of Staycasino. Other third parties, such as analytics, technology, security or advertising providers, may process information under their own terms. Where information is shared or accessed by a service provider, appropriate arrangements and safeguards may apply. The availability and identity of third-party services may change as the website is updated.

Staycasino may retain cookie-related information for as long as reasonably necessary for the relevant purpose, including security, service improvement, legal, regulatory, dispute resolution and record-keeping purposes. Retention periods may vary according to the type of information and the reason it was collected.

This policy may be updated from time to time to reflect changes to the website, cookies, technology, legal requirements or business practices. The updated version will be made available on this page, and the date or other notice may be changed where appropriate. You should review this policy periodically so that you remain informed about how cookies may be used.

Questions and privacy requests

If you have a question about this Cookies Policy, wish to make a privacy request, or need help understanding your cookie choices, use the contact or support options made available on the Staycasino website. Do not include sensitive account or payment information unless it is specifically requested through a secure channel. Requests may be subject to identity checks and any limits or requirements imposed by applicable Australian privacy and gambling laws.