Responsible Gaming

Gamble Responsibly

Responsible gambling means making informed decisions about whether, when and how much you play. Before starting a session, decide how much time and money you are comfortable spending. Treat that amount as an entertainment budget and do not increase it because you have lost, feel confident or want to continue playing.

There is no reliable way to predict a gambling outcome. Games are based on chance or rules that determine results, and previous wins or losses do not change the odds of a future result. A win is never guaranteed, and a losing session should not be viewed as a reason to keep playing until money is recovered.

• Only gamble with money you can afford to lose after essential expenses have been paid.
• Set a deposit, spending or loss limit before you begin, where suitable tools are available.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from money needed for rent, bills, food, savings or other priorities.
• Never borrow money, sell possessions or use credit to fund gambling.
• Do not chase losses by increasing stakes or playing for longer than planned.
• Avoid gambling when you are upset, stressed, tired, intoxicated or trying to deal with personal problems.
• Keep your gambling account private and do not allow other people to use it.
• Review your gambling activity regularly and make changes if your habits begin to shift.

Responsible gambling also includes knowing when not to play. You do not have to gamble, and choosing not to gamble is always an appropriate option. If you are unsure whether gambling is right for you, consider taking a break and speaking with a qualified support service.

Recognising Gambling Harm

Gambling can become harmful when it affects your finances, relationships, work, study, health or general wellbeing. Harm may develop gradually, and a person may not recognise the changes at first. Paying attention to your behaviour can help you act early, before concerns become more serious.

Possible warning signs include spending more time or money gambling than intended, repeatedly trying to win back losses, hiding gambling from family or friends, feeling restless when attempting to stop, or thinking about gambling throughout the day. Other signs may include missing work or appointments, neglecting responsibilities, arguing with people close to you, using money set aside for essentials, or feeling anxious, guilty or low after playing.

• You regularly exceed the limits you set for yourself.
• You need to gamble with larger amounts to feel the same excitement.
• You try to stop but find that you cannot maintain a break.
• You ask others for money or take financial risks to continue gambling.
• You keep gambling despite negative effects on your relationships or wellbeing.
• You feel secretive, ashamed or distressed about your gambling.
• You use gambling to cope with loneliness, stress, grief or other difficult emotions.

One warning sign does not automatically mean that someone has a gambling disorder, but it is a reason to pause and review your behaviour. If several signs apply to you, take immediate steps to stop or reduce gambling and seek confidential advice from an appropriately qualified Australian gambling support service. Support is available for people who gamble as well as for family members and friends.

Tools for Safer Play

Account and play-management tools can help you stay in control. Depending on the features available to you, these may include deposit limits, loss limits, wagering limits, session reminders, reality checks, cooling-off periods and temporary account breaks. Use these tools before gambling, rather than waiting until you feel that your spending or time is becoming difficult to manage.

Set limits before you play

A limit works best when it reflects your genuine entertainment budget and is set before a session begins. Consider setting daily, weekly or monthly limits for deposits, losses and time. Choose an amount that will not affect your essential commitments. A limit should not be treated as a target or an amount you are expected to spend.

Take a break

A temporary break can create space to review your choices and reset your routine. During a break, avoid opening or using other gambling accounts to continue playing. Fill the time with activities that support your wellbeing, such as exercise, social connection, rest or practical tasks.

Choose self-exclusion when needed

Self-exclusion is a stronger option for people who want to stop gambling for a specified period or longer. A self-exclusion request may restrict access to an account and related gambling services for the selected period. Read the applicable terms carefully before confirming your request, because restrictions may apply immediately and may not be reversible until the chosen period has ended.

If you have self-excluded or asked for your account to be closed, do not create another account or try to bypass the restriction. Contact the relevant support channel through the website if you need guidance about available safer-gambling options. Staycasino may also apply account checks or restrictions where necessary to support responsible gambling and comply with applicable requirements.

Support, Privacy and Player Safety

Asking for help is a positive step, not a failure. In Australia, confidential gambling support is available through recognised national, state and territory services, including counselling and information for people affected by someone else’s gambling. You can search for an appropriate service in your state or territory, speak with a health professional, or contact a trusted family member or friend.

If gambling is connected with severe distress, thoughts of self-harm, threats or immediate danger, stop gambling and seek urgent assistance through local emergency or crisis services. Your immediate safety should always come first.

When you contact Staycasino about safer gambling, provide only the information needed to help manage your account. Requests may be reviewed under applicable privacy and account-protection procedures. We aim to handle responsible-gambling enquiries respectfully and discreetly, but online gambling cannot remove all financial or personal risks. You remain responsible for making decisions that protect your wellbeing.

Age and account responsibility

Gambling is restricted to people who meet the applicable legal age and eligibility requirements. Do not allow children or other unauthorised people to access your account or payment methods. Keep passwords secure, log out from shared devices and use available device or household controls to limit access to gambling content.

A personal commitment to safer gambling

1. I will only gamble with money set aside for entertainment.
2. I will decide my limits before I start and will not chase losses.
3. I will take regular breaks and stop when my time or money limit is reached.
4. I will not gamble to cope with stress, financial pressure or difficult emotions.
5. I will ask for support if gambling begins to affect my life or the people around me.

Please review this information regularly and use the safer-gambling tools available on your account. If you are concerned about your gambling, acting early can make it easier to regain control.